The Benefits of Using Cloud-Based POS System
A lot of merchants are jumping on the bandwagon when it comes to a cloud-based POS system. Typical legacy systems are getting more and more expensive and causing staff and customers alike distress. Here are some of benefits of using a cloud based POS system.
No Hidden Fees and Charges
The price is one of the biggest benefits for all business owners, in particular small business owners. Several companies promote dishonest costs. It’s not as simple as it looks, so take some time to shop around for a good deal. Some companies will provide packages with confusing price structures. There are usually hidden fees and charges that you might not discover till it’s too late. Always check for costs in advance.
Better Customer service
Usually, a company will need customer support at least once a month. This is especially true for merchants who have bought more advanced POS software. Paying a lot of money is no guarantee that you’ll receive quality service. Cloud-based POS system providers take care to make sure their customer service is on par with the highest standards. Their staff is friendly, almost always available, courteous, competent, and professional.
If you’re thinking about getting a cloud based POS system and you’ve settled on a provider, ask yourself whether you’ll require 24/7 service or normal business hours will suffice. Ask if support is free and/or available. Ask what type of support is available – phone, online, etc. – and check if it works for you. If it’s not your preferred type of support, it might be a better idea to keep looking for a provider.
Cloud based POS systems are designed with the user experience in mind. Your least technical employee should be able to work with the software. If they can’t, that means it is not right for your business. A user friendly system will prevent frustration, loss of time and productivity, and potentially extra money spent on customer support.
Access Your Data from Anywhere
Let’s say you’re on vacation, but you can’t stop thinking about how store sales are going in your absence. You’re left ridden with anxiety if you have a legacy cash register. You have no way of knowing how sales are unless you call to ask. This is not the case if you have a cloud-based POS system. You can check the data anytime and anywhere you want as long as you have a reliable internet connection.
Your POS system of choice should offer this essential capability. A cloud based POS system will let you stay connected with your store all the time without physically being tied to it.
Easy Inventory Management
Owners of legacy POS systems and registers struggle with things like managing inventory. If being under- or overstocked on specific goods is a recurring theme in your store, it may be time to switch out your legacy system for a cloud based one.
Customer History Access
Another benefit of using cloud based software is fast customer history access. Let’s say you have ten or 20 regular customers who’ve been coming in every week for the past few years. You might know their names, but there’s no way you can remember what they buy, at least not always. If you have a cloud based system, all you need to do is pull up their account on your iPad. You can upsell to improve their overall experience when you know what they like and tend to buy.
More Effective Team Collaboration
Cloud computing makes it possible to share information seamlessly, work anywhere, and be updated on your staff or coworkers’ work-related activities at all times. Staff can access detailed overviews of project progress and collaborate irrespective of their geographical location. This assists them in being more productive in terms of demonstrating services and products to customers and managing work processes.
This is not just what we think. Frost & Sullivan recently found that companies who used cloud-based technologies were up to 4 times more productive. Staff can access the documents and files they need irrespective of their location: at home, abroad, traveling, or in the office. The collaboration system drives the bottom line because it makes it possible to access documents from one central location. This serves to increase efficiency as well.
The so-called BYOD (bring your own device) tendency has increased productivity a great deal in combination with cloud services. Most staff members like the fact that they can work remotely from their device. Small companies are harnessing the power of this technology through cloud-based applications like Google Docs, CRM apps, and Business Automation.
Save Money and Time on Security
Arguably, you should never cut corners on security. Many companies, especially small ones, labor under the misconception that it’s more secure and less expensive to run IT operations in-house. When you move to the cloud, you do have to give up some control. Yet, it is a fact that a third party company can hold your data more securely than you can in many cases.
Cloud redundancy is one thing, but ease of maintenance is just as important. The speed, at which system administrators are able to access problematic components becomes an issue when these components fail. Usually, small companies don’t have a team of system administrators or even one single admin waiting to deal with problematic or failed systems. In this situation, ease of maintenance becomes a top priority.
A lot of companies have a problem with limited space. It is not sufficient to host servers. Ask yourself whether you need a half-height or a full-size rack. Cloud tech does away with all these issues by fitting everything into a single box.
Setting up, troubleshooting, and managing servers becomes more complex as the complexity of system configurations rises. Failover and loss of inventory could result from incorrect configuration of the servers. Simplicity is crucial, so it’s highly recommended to utilize modern IT infrastructure like the cloud-based DSS series, which operates on the plug and play principle.